Refund & Exchange Policy
Last updated: July 2026
Our promise
We want you to love your honey. If something isn’t right, get in touch and we’ll make it right.
Damaged or defective items
If your order arrives damaged or leaking, email us at hello@beespokehoney.ca within 14 days of delivery with your order number and a photo. We’ll send a replacement or issue a full refund.
Returns
Because honey is a food product, we’re unable to accept returns of opened jars for food-safety reasons.
Unopened jars in original condition may be returned within 14 days of delivery — please email us first to arrange it. Return shipping is the customer’s responsibility unless the item arrived damaged or was sent in error.
Exchanges
Prefer a different variety or size? If the jar is unopened and within 14 days of delivery, email us and we’ll help you swap it.
Refunds
Approved refunds are issued to your original payment method through Square, typically within 5–10 business days of us receiving your return or approving a damage claim.
How to start
Email hello@beespokehoney.ca with your order number and a note about what went wrong. We usually reply within 1–2 business days.